Shipping & Returns

Clear policies, discreet fulfillment, and responsive support.

Shipping

  • Orders processed in 1–2 business days
  • Monday through Friday fulfillment
  • Standard shipping: 3–5 business days
  • Plain, unmarked packaging
  • No PureLuxe branding on exterior
  • Tracking emailed after shipment
  • Currently shipping within the United States only

Returns & Refunds

  • Due to product nature, all sales are final
  • Damaged / incorrect / missing items must be reported within 48 hours
  • Include order number with your message
  • Include clear photos of the issue
  • Legitimate claims reviewed promptly
  • Support: help@pureluxewellness.org

Need Help With an Order?

Contact our support team for shipping updates, damaged packages, or order assistance.

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