Frequently Asked Questions
Here’s a list of questions that you may have, these range from shipping to returns and we will always get your questions answered !
Peptides are short chains of amino acids that act as signaling molecules in the body. They play a role in a wide range of biological processes and are the subject of extensive scientific and medical research worldwide. All products sold by PureLuxe are research-grade compounds intended strictly for laboratory use.
Yes. Every product in our catalog is independently tested by accredited third-party laboratories. We maintain Certificates of Analysis confirming verified purity for all compounds. COAs are available upon request — simply contact our support team at help@pureluxewellness.org.
A COA is a document issued by an independent laboratory that verifies the identity, purity, and concentration of a compound. It is the industry standard for confirming product quality. At PureLuxe, every batch is tested and documented before it is made available for purchase.
Bacteriostatic water (BAC Water) is sterile water containing 0.9% benzyl alcohol. It is used to reconstitute lyophilized compounds.
Lyophilized compounds should be stored in a cool, dry place away from direct light. Once reconstituted, they should be refrigerated at 36–46°F (2–8°C).
All orders are processed within 1–2 business days Monday through Friday. Standard shipping typically takes 3–5 business days. Orders are shipped in plain, unmarked packaging.
Yes. Every order is shipped in plain, unmarked packaging. There is no mention of PureLuxe, peptides, or product contents on the outside of the package.
Currently we ship within the United States only. International shipping options may be added in the future.
Due to the nature of our products, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue and your order number.
No. All products sold by PureLuxe are strictly for laboratory research purposes only. They are not intended for human consumption, medical use, veterinary use, or household use.
You can reach our support team by email at help@pureluxewellness.org. We aim to respond to all inquiries within 24 business hours, Monday through Friday.
